T1V offers a few different options to provide the best support possible for our different products as well as specific client use cases. Here is a quick guide that gives a brief overview of each support resource for further reference.
T1V Knowledge Base contains a library of information for T1V’s specific products and devices, thus making it easier for you to find key information around frequently asked questions. The information you will find inside our Knowledge Base is made up of articles, videos, and helpful images/screenshots per direction. Below you will find a link to each “Getting Started” article.
Getting Started w/ ThinkHub
Getting Started w/ ThinkHub Education
Getting Started w/ ThinkHub Cloud
Getting Started w/ T1V App
Getting Started w/ Legacy Products
2. Customer Success
T1V’s Customer Success team’s mission is simple: to ensure the long-term success of our T1V customers. Our team has made it a priority to work directly with our customers to establish goals, drive adoption, and provide ongoing education to ensure our customers are getting the most from their T1V product(s). In short, we are here to support our customers on their journey from beginning to end. We are available M-F 9a-5p ET. Click here to access our Customer Success Contact Form. Any client can also email CustomerSuccess@T1V.com.
3. T1V Support
T1V’s Support team is at your disposal morning, noon, and night, serving as a single point of contact for any issues. T1V Support is a great resource for more technical and/or time sensitive issues. You can reach T1V Support two different ways, either by phone (877-310-8971) or email (email@example.com). If submitting an email, we encourage you to put “URGENT” in the subject line for a more prioritized response. For further reference, you can click the link below:
4. User Guides/ Quick Start Guides
T1V has a series of UserGuides and Quick Start Guides for each of our different products. These resources are successful in assisting our customers on how to use our products and services either step by step or for a quick overview. It’s important to note that our UserGuides are ever changing, much like technology, so if you decide to print a copy it may require some updates moving forward.Below you will find links to both UserGuides and Quick Start Guides.
Legacy ProductsHubVC HubVC UserGuide | HubVC One Sheet
T1V Hub T1V Hub User Guide | T1V Hub One Sheet
ViewHub ViewHub UserGuide
AirConnect AirConnect UserGuide | AirConnect One Sheet